Customer Reviews

The company does an awesome job and the…

The company does an awesome job and the employees are very helpful and responsive.

Awesome product

Awesome product. With building a house and having to buy most things on-line, they all have come damaged in some way EXCEPT my kitchen hood! It was packed with robust packing, now I just need to figure out to loft it up to the kitchen ceiling... Thank you

Loved them

CopperSmith was extremely helpful from start to finish on this project. Free samples & every person I'd spoken too was very knowledgeable on every aspect of the product!

This company is top notch!!

This company is top notch!!! Delivery was perfect as well. Smooth transaction and the products look way more cool in personal than what you see online. Thank you so much!

Purchased a 48" stainless hood for a…

Purchased a 48" stainless hood for a new home project. This company was the best at keeping me updated on lead times and shipping. Wonderful quality and packaged very well to avoid damage. Ill be using them again on another project very soon!

We love our new Coppersmith hood

We love our new Coppersmith hood. It is the centerpiece of our new kitchen. The team at Coppersmith was incredible. They are extremely knowledgeable and helpful. Thank you all for a great process and result.

Their customer support/service is very…

Their customer support/service is very reliable! Their product would be much more appreciated if they protect it with scratch-resistant covering. Nevertheless, I love it!

Crown Jewel to our Kitchen

We recently did a total renovation of our kitchen and purchased a beautiful custom hood from CopperSmith. I admit I was a bit reluctant to purchase such a big ticket item without being able to physically see the craftsmanship before ordering. I was however, impressed with all of the options to create such a unique piece that would ultimately be the crown jewel to our new kitchen. The hood turned out beautiful and looks amazing in our kitchen. The timing of it all was within the quoted range and when reaching out for a status update CooperSmith was very responsive. I highly recommend creating a beautiful custom piece from CopperSmith.

Good response on questions.

We've enjoyed our breakfast table for over a year now. I contacted World Coppersmith recently with a maintenance question. It was on the weekend, and no one there knew the answer, but they contacted me by phone and email on Monday and took good care of me. Now we're thinking about getting a coffee table, too.

Our Stainless steel hood came…

Our Stainless steel hood came beautifully packaged on time. The craftsmanship is beautiful. I would recommend this Company To everybody remodeling a kitchen. Or Just looking to upgrade the hood.

satisfied

I picked this company for its reviews, the product they sell looks amazing. After a bit of a rough road we worked everything out and I am so looking forward to seeing the rain chain I bought my friend for her birthday Thanks for the follow up phone call Jamie . Sincerely Celeste

easy to work with

easy to work with, very knowledgeable turn around on price and drawings very quick

Beautiful Copper Tabletop

We are so happy with our copper tabletop. We wanted a copper tabletop with nail heads on the tabletop which we could not find anywhere. Jay worked with me every step of the way to make sure the tabletop was exactly what we wanted. It is beautiful! I wish I could add a picture so everyone could see it! Highly recommend World CopperSmith.

We were thrilled with the copper table…

We were thrilled with the copper table top we ordered from CopperSmith! Garrett was fantastic! Customer service couldn’t have been better! We highly recommend CopperSmith!!

Easy to work with, Helpful customer service

We ordered our sink through Jay. He was very helpful in our initial selection process. He was very thorough and helped guided us through the configuration process. After we placed the order, we were even able to change the size during the initial review process. Once everything was confirmed in the design process, the actual build was done well within the stated lead time. We ended up having to change our shipping address. Again, Jay and his team came through for us. While dealing with the shipping company directly was a bit of a hassle, Jay was able to work with the shipping department to reroute our sink to the proper location. The sink arrived well packed in a wooden crate. We got one of the larger sinks. With the crate and packaging material, the total weight came out to a little over 100 pounds. The packaging used ensures that the sink will not move in the box. We are looking forward to using our new sink. The ordering and delivery process has been great.

Range hood is gorgeous. Fan could have been better quality

I ordered a custom range hood. It was shipped quickly and arrived safely. Communication throughout this process was frequent and I felt this company really cared about the product. Only less than stellar part is the instructions for installation - very minimal and left a lot for the installer to figure out. Also, the fan part of the hood isn't as high a quality as I would have thought for this high-end product. The numbers on the bottom are backward and the fan is very loud. I would have preferred a higher quality fan.

Wonderful service from beginning to…

Wonderful service from beginning to end! The hood is stunning! A+ on the packaging as well! I want to thank everyone at Worldcoppersmith.com for their devotion to my order!

Smooth Process and Excellent Quality

My overall buying experience was very positive and the copper sink arrived in a very solid crate to ensure no damage was done. The dimensions I gave were translated perfectly and the quality of the work is certainly top notch. I would certainly do business with CopperSmith in the future.

Product shipped and arrived as…

Product shipped and arrived as scheduled. Packaged properly in a sturdy wooden box with proper interior padding so no scratches or dents. Product came out of the shipping box in perfect condition. Has finally been installed and works as expected. Fits in perfectly with the custom made counter tops and cabinets. Photos have been sent to Coppersmith. Coppersmith staff was very friendly-and knowledgeable about their products and was a pleasure to do business with. I am a very satisfied customer. Best Regards,

Stainless Hammered Kitchen Farm Sink

We love our elegant, stainless hammered farm sink! It was a breeze to order, delivered in great shape, and on time… the dimensions were on spot for our custom cabinetry… Great assistance from CopperSmith’s customer service team! 5 stars! It is a real showpiece in our kitchen... Thank you, CopperSmith!

Our new copper sink and quartzite counters are perfect.

Our new quartzite counters and our beautiful copper sink were installed yesterday. I could not be happier. The contractor said he had seen a lot of copper sinks but ours was the best looking and much heaver than the thin ones he'd seen in the past. It was worth every penny!

Our kitchen centerpiece!

Wow, we are happy customers! Incredibly helpful team during the decision-making process, and we couldn’t be happier with the attention to every detail, the constant communication, and the quality of the final product. My contractor even remarked that he’d never seen anything close to that quality! It’s a little nerve wracking to invest a significant amount of money into a sight-unseen product, but we’re so glad we did. Thanks CopperSmith team!

Great people, great hood.

When we started looking for a distinctive range hood for a house we were building, we contacted several vendors. CopperSmith was the most responsive, by far. Although cautious about the foreign manufacture, we could not be more pleased with the hood. Great people, great product.

Ryan

Ryan, you are a promise keeper, and thank you for your faithfulness. Your company is trust worthy***** July 21, 2020 As you all who have read my previous reviews. This is the final happy ending. I have received the perfect Hammered Stainless Steel Apron Farm Sink today. It is such a perfect beauty and I am sure our family will enjoy it for many, many more years. All (four of them) my other hammered stainless steel bathroom sinks are perfectly beautiful too. I am grateful to Ryan for delivering those beautiful products. Definitely, I highly recommend friends and families to use your products. Sincerely, Pete Dremel

Quality construction and excellent…

Quality construction and excellent customer service.

Excellent product and outstanding customer service

I recently ordered a Modern MX2 Wall Mount hood. The quality of this hood will really make it a showpiece of our kitchen. Even more impressive than the quality of the hood, however, was the customer service I experienced when dealing with a hood ventilation insert that arrived damaged. Spoke directly with the president of the company to resolve the issue quickly and professionally. Would definitely recommend CopperSmith and will be ordering from them again on future projects.

amazing company and product!

The quality of the products are outstanding! The ease of having a range hood made was so super easy! I requested samples and got them in no time...... placed the order and voila! in a few weeks had the MOST BEAUTIFUL piece! My kitchen is complete now... it looks like a piece of art! thanks!

Outstanding craftsmanship of our bathroom sink

We ordered a copper bathroom sink for our lake house in Wisconsin and absolutely love it. We are trying to keep everything more natural and rustic looking and this sink definitely makes the bathroom. We had ordered the sink and my husband and I then made a cement countertop to mount the sink to. The whole project turned out amazing. I will definitely be ordering a range hood and kitchen sink from CopperSmith when we get around to remodeling the kitchen.

Customer service was very helpful and…

Customer service was very helpful and patient with my questions. Quite pleased with the outcome!

Quality product and service

Quality product and service, do wish there was a little more direction on installation as I encountered several problems and their instructions just don't cover anything but a simple install. There are definitely lessons learned when installing one of these though and it would have been nice for them to share that to save me time.

I bought a 33" hammered stainless steel…

Today is July 10, 2020 Many of my friends have seen my review. As a matter of fact, my optometrist and his financial planner are also remodeling his house. They are doing extensive remodeling like I have done. All of us had an architectural design and each home is worth a million at least. They came and look at my house. When they came in the kitchen, the first thing they ask, "What happen to the farm sink here?" For your curiosity, I am here giving you the scoop. First, thank you for 90 some read of my review and those friends who have come and visited my home. Many of you are curious if I have received my new 33"-hammered-stainless-steel-apron-farm sink. No. I have not received as promised yet since June 15, 2020 email. I was told 3-4 weeks to receive my new sink. I am hopeful that Ryan from World CopperSmith will deliver as he promised. In the meantime, I'm still living in the trailer, cannot move in the house without the farm sink. Definitely, City of Sacramento, CA will not give me the move-in permit without a kitchen sink. I have to bear it until I have my sink installed. My quartz guy is getting antsy too, because he will not get paid in full until the farm sink is in and he has not way to put the sink under the big slab of quartz without the sink. Guys! Wish me God luck, I mean GOD LUCK, not just good luck! I will update the review when I receive the sink. The following was written on June 12, 2020. Two days ago, I gave a one-star review. But today I have to change my review for Ryan from World CopperSmith has contacted me and is willing to make things right. He's going to ship me the same size Hammered Apron Farmhouse sink but with the correct measurements within two-three weeks. This is what I'm talking about, good company would make things right and will walk an extra mile for their clients. I truly appreciate their effort. I am looking forward to see my perfect hammered apron farmhouse sink. The original story was: I bought a 33" hammered stainless steel apron farmhouse sink. It was all warped when I received it. One side of the apron is wider than the other. My cabinet man had a hard time to install it. Finally, he had to screw down two opposite corners to keep the top of the sink balance.

An exquisite piece of craftsmanship!

Wow! All the people I spoke with at CopperSmith while getting the design I wanted and the size I needed for my kitchen range hood were VERY sweet, knowledgeable, and very exacting. They knew what I meant when I asked questions and had answers even when I didn't exactly know the questions. They were patient and concise. The explanations did not leave anything out and all questions were answered. I understood how things would go and what they meant. It was very clear that they had done this so many times, they knew what might come up and had it covered. I loved working with them and would enjoy doing so again if I ever need another hood. Mine is a gorgeous showpiece and I couldn't be more pleased.

Excellent service,beautiful copper hood.

Excellent service,beautiful copper hood.

Highly recommend

The hood vent we ordered was fabricated very well. Care was taken in the way it was packaged and shipped. Highly recommend. The staff at CS was thorough in their communications.

Great customer service!

The team working on the project were very helpful and responsive. I love my new hood and it looks beautiful in the kitchen.

Everyone that I worked with from World…

Everyone that I worked with from World Coppersmith was so helpful, from designing my hood and kitchen farm sink to supplying me with duplicate invoices after I lost mine. The products I put in our new home have drawn rave reviews - the builder’s wife said she was jealous of my hood. Even my daughter, who was skeptical when I told her how gorgeous the copper would look, admitted that the copper hood really set our kitchen apart from other houses!!!

We purchased a polished copper barn…

We purchased a polished copper barn sink for our pending remodel. It arrived in perfect condition, well packed to prevent transit damage. I'm over-the-top happy with our purchase, the price and the quality. Can't wait to see it installed, will provide photos when it's in!

Couldn't be more pleased with copper range hood!

We ordered a range hood from CopperSmith as a focal point for our kitchen remodel. It is truly stunning! It is so well made, solid, and durable. The fan insert is powerful and the lights are perfect for illuminating our new cooktop. Service was outstanding -- hood was shipped extremely well packed in a crate so no damage en route. Our contractor was very impressed, too -- he had never seen a hood with this much character. I would highly, highly recommend CopperSmith for anyone looking for a copper range hood of superb quality.

Super Kitchen Feature with Great Service

I had a great experience with World CopperSmith. I found their website by searching the web. After looking through their selection of copper range hoods, I contacted their customer support to understand how to order the model that I wanted. Their customer service staff helped me select the right elements I was looking for and created the shopping cart for me to make sure I didn't leave anything out. After making my purchase, I received regular email updates on my order even after it was delivered. I would highly recommend World CopperSmith for anyone who wants a comment worthy kitchen feature!

A functional piece of art

We ordered a clawfoot tub for our master bath renovation and it is truly a piece of art. We are beyond thrilled with how it looks in the space and excited to see the living finish mature and patina.

Beautiful sinks & hood

Beautiful sinks & hood, pictures available upon request

Coppersmith reached out to provide resolution

My wife and I have no complaint with World Coppersmith regarding the quality of their merchandise however in regard to their customer service and the ability to deliver satisfaction when things do not go smoothly, I have become significantly disappointed. We purchased a pre-manufactured range hood as well as a custom sink from this company. The exchange of information related to the sink was extensive and thorough, for the range hood we were sent an email on “How to select the right Range Hood for your Kitchen!”. In addition to the vent hood a Ventilation system is required, unfortunately we ended up with the “remote blower” (which is never mentioned in “How to select the right Range Hood for your Kitchen!”. When it came time to install, we discovered that we had the incorrect type of unit for our home and contacted World Coppersmith about a potential resolution to this issue. Much to my frustration and concern I was informed that: 1) the unit was not returnable nor refundable 2) a fan could not be fitted to the unit that I had inadvertently ordered 3) a new unit was needed at an additional $736 4) There was nothing that could be done on their end to provide resolution After several frustrating discussions I was offered 10% off on the second unit bringing the extra cost down to $662.40. Under these circumstances I had hoped to compromise and at least get the second unit at their cost. (In the name of customer satisfaction, I would have thought that they would have forgone their profit on the additional sale). It frustrates me greatly that I have had to put in significant time and energy into this issue (and contractor delays due to the incorrect part). The first individual I spoke with regarding this issue told me that World Coppersmith did not expect its customers to be ventilation experts. The second employee told me that when ordering from the website it is assumed that the customer knows what is needed and is ordering the correct component. Bottom line – If the finished product works for you the first time you will be very happy but do not expect any significant effort at service recovery if your purchase fails to meet your needs. I cannot give World Coppersmith a positive review based on my overall experience in dealing with them, as with other negative assessments documented here, I also experienced tracking issue’s, etc. during the long manufacturing process. The overall message felt like “it will arrive when it arrives” which makes it very difficult when coordinating a remodeling project. I leave this review with a copy and pasted response that was located on 8 of the poor reviews on their website: We’re sorry to hear about your experience. Please call us at (888) 431-4677 and ask to speak with a member of our management team. Thank you for providing this valuable feedback. We are continually working to improve our products and services and to meet the expectations of our customers. Once again another phone call must be made, where is the satisfaction in that? Follow up from impacted customer: Coppersmith reached out to provide resolution and made a commitment to be more timely in their responses.

Outstanding product flawless beautiful…

Outstanding product flawless beautiful and sturdy. Got all the upfront feedback from Leo the sales rep. Helped with sizing, product type and coloring of the copper table top. Made it easy to place the order and I could not be more pleased with it.

We ordered the 60" Round Copper Table…

We ordered the 60" Round Copper Table Top with the red fire finish for our newly re-modeled kitchen. It is more stunningly beautiful than we could ever have imagined. This table is everything we had in mind and more. Now, all we want to do is sit and hang out at our new kitchen table. The customer service with CopperSmith is also exceptional.

Great customer service and customer…

Great customer service and customer service!

This sink is beautiful

This sink is beautiful. Just something for others who have it installed...make sure they install and all of the water will drain without using your hand to move it to the drain and check and removed all of the excess caulking before to much time goes by

Gorgeous sink!

Gorgeous sink, excellent quality and the service was fantastic. I couldn’t be more pleased, if inever need another copper sink will definitely use Coppersmith.

The hood is the jewel of our new kitchen

The copper hood is gorgeous and looks great in our new kitchen - it is the jewel of the kitchen, adding a historical and yet current look to a full kitchen renovation in a 1933 tudor style home. The service was wonderful and the delivery was prompt. I have a beautiful and special kitchen because of you all.

I’m loving my new copper range hood

I’m loving my new copper range hood. It fits perfectly in with the kitchen colors and design. I was a little worried trying to personalize and create it over the Internet without seeing a true final result, but it’s perfect. Everyone was easy to work with and allowed me to make tweaks and changes, (and ask probably too many questions) until I felt comfortable and satisfied. Thank you so much!

Our custom copper sofa table top is…

Our custom copper sofa table top is beautiful. Our experience was wonderful and working with CopperSmith was a pleasure. They were prompt, professional and responsive.