SHIPPING & RETURNS
Shipping will be calculated at checkout based on the shipping destination
RETURNS, REFUNDS & CLAIMS
WHAT PRODUCTS ARE ELIGIBLE FOR RETURN?
We offer an industry-leading return policy for custom made to order products. If for any reason you are unsatisfied with an in-stock product(s), within 15 business days from the delivery of the goods, you can email us at [email protected] and our team will provide all of the details for initiating a return.
WHICH PRODUCTS ARE CONSIDERED NON-RETURNABLE?
- Any item that has been altered or installed
- Items over $8,000
- Any item that is not in resalable condition
- Any item that is not in its original packaging
- Any item without a prior return authorization
- Items with custom strap placements, motifs, design to fit insert fans, or sloped ceilings.
- Products ordered through custom quotes (non-configurable on website)
- Design to fit insert fans
- Installation is acceptance.
PLEASE NOTE that copper products are fabricated from natural elements and are therefore subject to imperfections and/or inconsistencies in color, texture, and patina. Variations are normal and should be expected. Variations are not considered defects and are not eligible for return.
HOW LONG DO I HAVE TO RETURN MY PRODUCTS?
If you are not satisfied with your order, we will accept a return up to 15 business days from the receipt of goods. Please note that all return requests must be completed within this 15 day period. Under no circumstances will merchandise be accepted for return after 15 days of the delivery date. Therefore, we ask that you check your order immediately upon receipt.
HOW DO I RETURN MY PRODUCTS?
All returns must be authorized prior to shipping. To request a return, please fill out the Return of Merchandise Authorization Request form and our customer service team will assist you with the return. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.
PLEASE NOTE that returned products must include all original documentation, parts and associated pieces, and must be returned in new condition, with no missing hardware. All items must be returned in their original packaging, or the return will not be accepted. We cannot, under any circumstance accept returns that have been installed.
WHO PAYS FOR RETURN SHIPPING?
The shipment of a return is to be independently arranged and covered by the customer. Just like most return policies we are only able to accept returned items that are in-stock items, in original packaging and new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that any shipping charges incurred from the original order are not able to be refunded once these services have been provided by the carrier.
HOW DO I GET A REFUND?
To request a refund, please fill out the Return of Merchandise Authorization Request form and our customer service team will assist you. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.
As soon as the product(s) are received back to our warehouse and upon inspection of the returned product(s) our team will issue your refund minus a restocking fee equal to 25% of the purchase price. Please note that a minimum 25% restocking fee applies to all returns. Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due. If a returned product is determined to be in a damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 3-5 business days for the refund to appear on your account after issuance.
MY PRODUCT ARRIVED DAMAGED OR DEFECTIVE. WHAT DO I DO?
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while. It is imperative that you inspect your package for damage before signing the delivery receipt or proof of delivery.
You must note the damages with the driver or shipping company at the time of delivery. If the package is damaged in transit, please refuse the delivery and SIGN THE DELIVERY RECEIPT AS DAMAGED.
DO NOT DESTROY ORIGINAL PACKAGING. Products not shipped in the original packaging will not be covered by CopperSmith and will NOT BE ELIGIBLE for return, exchange or DAMAGED REPLACEMENT if applicable.
To file a claim you must contact us via email at [email protected] within three (3) calendar days of delivery and our customer service team will assist you. Claims received in excess of three (3) calendar days beyond the delivery will not be accepted. Photographs must be clear and attached to your claim within three (3) calendar days. Please note that photographs are required to process damage claims and we will not be able to process your claim without photographs. Take photographs of the damaged item and packaging for your records, and e-mail a copy to [email protected] along with your damage claim information.
CopperSmith’s products are for indoor use only, unless explicitly specified, and as such will not cover the cost for damaged or defective items in the event that the product(s) was made damaged or defective as a result of customer negligence.
If you have any questions concerning your order or delivery please call CopperSmith directly at 1-952-800-9013 or email us at [email protected].