Customer Reviews


CopperSmith is Excellent starstarstarstarstar Based on 457 Reviews on YotPo
De W. check_circle Verified Reviewer
01/24/2019
starstar
Very poor manufacturing process
The metal and appearance of the product was fine but the fit (my sink was a top mount replacement) was just unacceptable. When I complained I was told their manufacturing tolerances were a quarter of an inch, I COULD NOT BELIEVE IT. I was in manufacturing most of my life and a quarter of an inch is like a hammer and chisel. A top mounted sink is fitting on your counter top, probably the smoothest/flattest surface in the house. The appearance reflects a poor manufacturing process. Never buy a top mount sink from them.

Steve check_circle Verified Reviewer
01/24/2019
starstar
Online support staff was poor at best
Online support staff was poor at best. Calls were not returned and resolution required several personal phone calls.

Klaus check_circle Verified Reviewer
01/24/2019
star
Lie and Unreliable
The day I purchased my tub, I was 2x with the sales on the phone and 1x I chatted with them on line to confirm that the tub is in their warehouse and ready to be shipped. I was told that they have two of them in stock. I emphasized that I need to receive the tub by a specific date for a renovation project that I am running. They assured me that I will recieve the tub on time the following week so I order it. Guess what? Three weeks later or so I got it. Not once, but they lied to me three times. On top of it I ordered antique copper drain finish. Instead I got a basic chrome finish for my copper tub. Argh. At that point I couldn’t wait to exchange it since my master bathroom project was already delayed due them as it was, and rather found a workaround. In summary, my experience was that they lied and were unreliable. I will never order anything from them ever again.

Christopher check_circle Verified Reviewer
01/24/2019
star
Ordered a $1600 sink from coppersmith
Ordered a $1600 sink from coppersmith and was told a 6 week delivery. They sent me the wrong sink the first time and the second sink I received was damaged. Coppersmith would not expedite the sink and made me wait another 6weeks and would not even discount it. After 4 months I finally received the sink and still had to get a dent taking out because of poor packaging. Take my advice don’t order from this company!!

Dissatisfied check_circle Verified Reviewer
01/24/2019
star
BUYER BEWARE.....
1. Ordered a CUSTOM ROUNDED FRONT FARMHOUSE SINK ( total paid approx $1800.00 to include a $250 fee for expedited handling/shipping which was supposed to have the sink here in 4-5 weeks ... Order was lost and unable to be found for a week FINALLY received at 6 weeks after speaking to DHL and WORLD COPPERSMITH several times! The sink was made and shipped from CHINA! (held up an entire kitchen remodel) 2. Color was NOT what was described/shown on website. Ordered a bronze finish... Came in gray (matches my gray cabinets exactly) Was told this is their version of bronze??? Could not wait ANOTHER 6 weeks for new one so was refunded the $250 expedited fee fur inconvenience and was told to pick a piece of cookware for free 3. Was assured that the finish was sealed and the first time I used the sink (Thanksgiving 2018 a pot sat in it with a turkey to soak for an hour) it left an outline of the pot TOTALLY DISCOLORED! Was told this shouldn't have happened and they could replace... Ummmm..... Ok, if you want to pay to have the counters and backsplash removed and reinstalled (of course they said no, but offered to make a custom grate to sit at the bottom of sink. I accepted offer, since I was not going to go out of pocket to fix THEIR mistake 4. Waited approx 1 month to get grate. Again stating I wanted an oil rubbed bronze finish... And yet AGAIN, it was gray! First time I placed a pot on it to wash, the finish started coming off and now there is a bright copper spot in the middle of grate. 4. First lady I spoke to who refunded the original fee and offered the cookware, NEVER ordered the roasting pan I picked. And then when I inquired weeks later about not receiving it, she was magically no longer with the company ....hmmmm 5. Finally received the pan, it was poor quality... Corners are not 90° angles, handprints are all over the copper finish. Was told this is "normal" and to get Brasso to remove?? WHY WOULD YOU SHIP THIS TO A CUSTOMER??? WHERE IS THE QUALITY CONTROL????? 6. HAVE NOT HEARD A WORD FEB THEM TO CHECK ON MY SATISFACTION...OR LACK THEREOF AFTER RECEIVING THE GRATE! 7. WELL NEVER EVER EVER PURCHASE ANYTHING ELSE FROM HERE AND DO NOT RECOMMEND TO ANYONE!!! I'm a very laid back person , but THIS was unacceptable, to say the very least!! It brought out a side of me I don't like to see.. Just TERRIBLE experience and every time I walk into my beautiful new kitchen, I'm reminded of their unprofessional and incompetent handling of this situation!

Cj check_circle Verified Reviewer
01/18/2019
starstarstarstarstar
Fantastic customer service
Fantastic customer service, and problem solving skills, and also extremely nice and polite, i would and will definitely buy other products they sell.

Adele U. check_circle Verified Reviewer
01/18/2019
starstarstarstarstar
FABULOUS COMAPNY
Where do I begin to say what a fabulous company CopperSmith is? From the beginning of my inquiry of a copper hood, to ordering, to answering my many questions, and superior customer service and thorough follow up and follow through. I can’t say enough. It’s a great company and would not hesitate to use them.