Free shipping on all orders over $200 within the United States via standard shipping. This excludes Hawaii, Alaska, and Puerto Rico. CopperSmith is NOT responsible for any and every additional shipping charge and fee thereafter. Any additional shipping charges and fees will be the responsibility of the customer. Shipping charges are subject to change without prior notification to User.
RETURNS, REFUNDS & CLAIMS
WHAT PRODUCTS ARE ELIGIBLE FOR RETURN?
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with an in-stock product(s), within 15 business days from the delivery of the goods, you can email us at firstname.lastname@example.org and our team will provide all of the details for initiating a return. Custom and made-to-order products ARE NOT able to be returned or refunded.
WHICH PRODUCTS ARE CONSIDERED NON-RETURNABLE?
- Custom or made-to-order products of any kind
- Any item that has been altered or installed
- Any item that is not in resalable condition
- Any item that is not in its original packaging
- Any item without a prior return authorization
PLEASE NOTE that copper products are fabricated from natural elements and are therefore subject to imperfections and/or inconsistencies in color, texture, and patina. Variations are normal and should be expected. Variations are not considered defects and are not eligible for return.
HOW LONG DO I HAVE TO RETURN MY PRODUCTS?
If you are not satisfied with your order, we will accept a return up to 15 business days from the receipt of goods. Please note that all return requests must be completed within this 15 day period. Under no circumstances will merchandise be accepted for return after 15 days of the delivery date. Therefore, we ask that you check your order immediately upon receipt.
HOW DO I RETURN MY PRODUCTS?
All returns must be authorized prior to shipping. To request a return, please fill out the Return of Merchandise Authorization Request form and our customer service team will assist you with the return. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.
PLEASE NOTE that returned products must include all original documentation, parts and associated pieces, and must be returned in new condition, with no missing hardware. All items must be returned in their original packaging, or the return will not be accepted. We cannot, under any circumstance accept returns that have been installed.
WHO PAYS FOR RETURN SHIPPING?
The shipment of a return is to be independently arranged and covered by the customer. Just like most return policies we are only able to accept returned items that are in-stock items, in original packaging and new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that any shipping charges incurred from the original order are not able to be refunded once these services have been provided by the carrier.
HOW DO I GET A REFUND?
To request a refund, please fill out the Return of Merchandise Authorization Request form and our customer service team will assist you. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.
As soon as the product(s) are received back to our warehouse and upon inspection of the returned product(s) our team will issue your refund minus a restocking fee equal to 15% of the purchase price. Please note that a minimum 15% restocking fee applies to all returns. Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due. If a returned product is determined to be in a damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 3-5 business days for the refund to appear on your account after issuance.
MY PRODUCT ARRIVED DAMAGED OR DEFECTIVE. WHAT DO I DO?
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while. It is imperative that you inspect your package for damage before signing the delivery receipt or proof of delivery.
You must note the damages with the driver or shipping company at the time of delivery. If the package is damaged in transit, please refuse the delivery and SIGN THE DELIVERY RECEIPT AS DAMAGED.
DO NOT DESTROY ORIGINAL PACKAGING. Products not shipped in the original packaging will not be covered by CopperSmith and will NOT BE ELIGIBLE for return, exchange or DAMAGED REPLACEMENT if applicable.
To file a claim you must contact us via email at email@example.com within three (3) calendar days of delivery and our customer service team will assist you. Claims received in excess of three (3) calendar days beyond the delivery will not be accepted. Photographs must be clear and attached to your claim within three (3) calendar days. Please note that photographs are required to process damage claims and we will not be able to process your claim without photographs. Take photographs of the damaged item and packaging for your records, and e-mail a copy to firstname.lastname@example.org along with your damage claim information.
CopperSmith’s products are for indoor use only, unless explicitly specified, and as such will not cover the cost for damaged or defective items in the event that the product(s) was made damaged or defective as a result of customer negligence.
If you have any questions concerning your order or delivery please call CopperSmith directly at 1-888-431-4677 or email us at email@example.com.
Orders canceled within 24 hours after being placed will be 100% refunded. After the 24-hour window, orders will be subject to a minimum 10% production fee without exception. AFTER 48 HOURS ALL SALES ARE FINAL meaning that all orders will not be eligible for cancellation.
CopperSmith offers a 1-year limited warranty against manufacturer defects including, mechanical malfunctions, leaking, structural damage, finishes, welds and basin slopes. All products must be inspected for warranty or defects prior to installation. If a defect is found, CopperSmith will, at its election, repair, replace or make appropriate adjustments to the warranted product.
Normal wear and tear or damage from daily use are not warranted. Copper, bronze, and nickel products can be expected to naturally change over time with normal use. Products are fabricated from natural elements and are therefore subject to imperfections and/or inconsistencies, or variances in color, texture, and patina, which are not covered under our warranty. Other exclusions include damages incurred as a result of installation, misuse or abuse of the product, replacement or repair, alteration of product, and damages due to improper cleaning or neglect.
CopperSmith warranty claims cover the product only and do not cover the following: product modifications by the client or installer, expedited shipping or production costs, installation costs resulting from the removal of the defective product, or reinstallation costs of a replacement.
If you would like to make a warranty claim, please contact us directly by email at firstname.lastname@example.org or by phone at 1-888-431-4677.
By submitting any content to CopperSmith, you represent and warrant that:
- you are the sole author and owner of the intellectual property rights thereto;
- all “moral rights” that you may have in such content have been voluntarily waived by you;
- all content that you post is accurate;
- you are at least 18 years old;
You further agree and warrant that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration by any third party;
- that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold CopperSmith (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant CopperSmith a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
CopperSmith may require you to provide certain information or data in order to submit a review. By submitting a review, you agree and consent to CopperSmith’s promotional use and display (whether online or offline) of all such information or data you provide with, or as part of, your review (including, but not limited to, any name, user name, screen name or other identifier, and any age, location, or other personal information you choose to provide).
By submitting your email address in connection with your rating and review, you agree that CopperSmith and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.
We want to publish your review, so please:
- Keep your review focused on the product.
- Avoid writing about customer service, contact us instead if you have issues requiring immediate attention.
- Refrain from mentioning competitors or the specific price you paid for the product.
- Do not include any personally identifiable information, such as full names.
Because this is a public site, we moderate all reviews before posting them. Reviews containing any of the following types of content may be rejected or removed:
- Reviews that are not about the product. Feedback about customer service or shipping issues is not a product review and should instead be handled by our Customer Service Team. Please contact us, or call 1-888-431-4677 for assistance.
- Please contact us directly at 1-888-431-4677 if you have safety concerns about a product you are reviewing. We flag reviews with these concerns and share them with our Product Safety Team to investigate and react accordingly.
- Reviews that contain offensive or inappropriate content: Profanity, obscenities, discriminatory language or other languages not suitable for public forums.
- Advertisements, “spam” content or references to other products, offers or websites.
- E-mail addresses, URLs that take customers off worldcoppersmith.com, phone numbers, physical addresses or other forms of contact information.
- Critical or spiteful comments on other reviews posted on the page or their author.
- Promotional reviews – we do not permit vendors to submit reviews about their products (or negative reviews about their competitor’s products) in order to maintain the integrity of our product reviews content.
- Fake Reviews – We do not permit reviews posted by people that have been compensated (financial or otherwise) for their feedback.
TERMS AND CONDITIONS
This Terms and Conditions of Use Agreement (“Agreement”) is a legal agreement between World CopperSmith, a Minnesota corporation whose notice address is contained below and/or any of its affiliates (“CopperSmith” or “Company”) and each user who has completed the registration process, provided information and/or is using the Company’s website (“User”) located at the domain name https://www.worldcoppersmith.com (“Website”). If User does not agree to these terms, do not use the services provided by this Website.
By using this Website; visiting or shopping with the Company, or utilizing any service or business offered by the Company, including, but not limited to gift cards, you accept these conditions. Please read them carefully.
PAYMENT OF FEES
User represents and warrants that User owns or otherwise controls all of the rights to the User Data; that the User Data is accurate; that use of the User Data does not violate this policy and will not cause injury to any person or entity; and that User will indemnify Company for all claims related to the User Data. By including an email address to Company, User consents to receive electronic communications from the Company. Company will communicate with User by e‐mail or by posting notices on this Website. User agrees that all agreements, notices, disclosures and other communications that Company provides to User electronically, satisfy any legal requirement that such communications be in writing. User further agrees that by supplying the User’s e‐mail to the Company, User consents to receiving e‐mail communication from the Company.
User’s use of the Website is subject to all applicable laws and regulations. User agrees not to upload, share, post, or otherwise distribute or facilitate distribution of Content (defined below) that is, or is used, in a manner that is “Objectionable,” including, without limitation, displaying any Content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties, consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam,” includes a false e‐mail address, impersonates any person or entity or otherwise misleads as to the origin of a card or other content. The Company reserves the right, but not the obligation, to remove or edit such content, but does not regularly review posted content. INTELLECTUAL PROPERTY “Content” is defined as including, without limitation, information, content, design, compilation, magnetic translation, digital conversion organization, communications, software, photos, video, graphics, music, sounds and other material and services that relate to the Website or that can be viewed by Users on the Website including, without limitation, message boards, chat, other original content, text, communications, software, images, sounds, data, User Data, Registration Data or other information.
User is granted a nonexclusive revocable limited license to access and make personal use of the Website and not to download (other than page caching), except with express written consent of Company. User is granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Company so long as the link does not portray Company, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. User may not use any Company logo or other proprietary graphic or trademark as part of the link without Company’s express written permission. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Notwithstanding the foregoing, User may not copy, commercialize, reproduce, modify, republish, upload, post, transmit, or distribute any of the Content from the Website in any form or by any means without prior written permission from Company or the specific content provider. User may not frame or utilize framing techniques to enclose any Intellectual Property Rights of Company without the express written consent of Company. User may not use any meta tags or any other “hidden text” using Intellectual Property Rights without the express written consent of Company. User does not acquire ownership rights to any Content. Any unauthorized use of the Content is strictly prohibited and is a violation of the Company’s Intellectual Property Rights that may result in criminal or civil penalties and immediately terminates the permission or license granted by Company. Neither Company nor the Affiliates warrant or represent that User’s use of the Content or any other materials displayed on, or obtained through, the Website will not infringe the rights of third parties.
USE OF MATERIALS
User acknowledges the value of both the Company’s Intellectual Property Rights and the intellectual property rights of others. If at any time the User believes its copyright, trademark or other property rights have been infringed by a posting on the Website, the User shall immediately send a notification to the Company’s “Designated Agent” that is identified below.
Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Sec. 512(c), the Company’s Designated Agent for notice of claims of copyright infringement can be reached as indicated below. Service of repeat infringers of copyright or of users about who repeat claims of copyright infringement are received will be terminated. Designated Agent for Claimed Infringement: World CopperSmith, LLC, Ryan Grambart, 7700 68th Avenue N #1, Minneapolis Minnesota 55428, (888) 431-4677. User acknowledges and agrees that upon receipt of a notice of a claim of copyright infringement, Company may immediately remove the identified materials from the Website without liability to User or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.
SHIPPING & DELIVERY
In-stock products ordered with CopperSmith have an estimated transit time of five (5) to twelve (12) business days. This does not include weekends or holidays as deliveries are conducted on business days only.
Custom or made-to-order products can take up to twelve (12) weeks, sometimes longer, for delivery from the date the CAD drawing is approved by the customer, depending on the type of product ordered. For custom or made-to-order products, production and delivery lead times are estimates. Given that the lead times are estimates and that CopperSmith takes every measure possible to deliver within these estimates, custom or made-to-order products exceeding the estimated lead times are not eligible for a full or partial refund until the unlikely case of a custom or made-to-order product exceeding 24 weeks from the CAD approval date. In the unlikely case of a custom or made-to-order product(s) exceeding 24 weeks from the CAD approval date, the customer has the right to cancel the custom or made-to-order product(s) for a full refund.
While the large majority of our orders arrive within the lead times shown, all delivery dates provided to the customer are good faith estimates due to multiple variables during transit and therefore are not guaranteed by CopperSmith. The handmade nature of our products does not allow us to make delivery date guarantees, only estimates. Our number one priority is quality and some orders may require more time to ensure the highest quality is met.
Free shipping is offered on all orders over $200 within the continental United States via Standard Shipping. Free shipping does not pertain to orders being shipped to Hawaii, Alaska and Puerto Rico or any foreign countries. Standard Shipping includes delivery to, and not beyond, the threshold or lobby/service area of a high-rise building. Please note that stairs to the front door or first dry area are not included with this delivery service.
CopperSmith is not responsible for any additional shipping charges or fees thereafter and shipping charges are subject to change without prior notification to the customer. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands, etc.), missed attempt delivery charges, storage fees, additional delivery services and/or other potential charges to the product(s) ordered. Once an order has been set up for shipment, we cannot accept any changes to the product(s) ordered. It is the customers’ responsibility to keep track of the order from shipment to delivery.
RISK OF LOSS
All items purchased from Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to User upon our delivery to the carrier.
The Company attempts to be as accurate as possible. However, Company does not warrant that product descriptions or other content of this website are accurate, complete, reliable, current, or error‐free. If a product offered by Company itself is not as described, User’s sole remedy is to return the product in unused condition.
THIRD-PARTY SITES AND INFORMATION
The Website may link User to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under the Company’s control, and User acknowledges that Company is not responsible for the accuracy, copyright compliance, legality, decency or any other aspect of the content of such sites nor is Company responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference does not imply endorsement of, or association with, the site or party by Company.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
This site and all information, content, materials, products (including software) and services included on or otherwise made available to user through this website are provided by company on an “as is” and “as available” basis unless otherwise specified in writing. Company makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, products (including software) or services included on or otherwise made available to user through this website, unless otherwise specified in writing. User expressly agrees that the user’s use of this website is at user’s sole risk. O the full extent permissible by applicable law, company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Company does not warrant that this website; information, content, materials, products (including software) or services included on or otherwise made available to user through this website; the servers; or e‐mail sent from company are free of viruses or other harmful components. Company will not be liable for any damages of any kind arising from the use of this website or from any information, content, materials, products (including software) or services included on or otherwise made available to user through this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Through User’s use of the Website, User may have the opportunities to engage in commercial transactions with other users and vendors. User acknowledges that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandize and services and User. Company makes no warranty regarding any transactions executed through, or in connection with the website, and user understands and agrees that such transactions are conducted entirely at user’s own risk. Any warranty that is provided in connection with any content, products, services, materials, or information available on or through the website is provided solely by such third party or through a separate acknowledgment. Company does not include any express product warranty within this agreement. Related damages, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise whether or not company has been advised of the possibility of such damage, and on any theory of liability, arising out of or in connection with the use of the website or of any site referenced or linked to from the website. Further, Company shall not be liable in any way for third party goods and services offered through this website or for assistance in conducting commercial transactions through this website including, without limitation the processing of orders. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to user.
TERMINATION OF USE